Star 8 Privacy Policy – Our Commitment to Protecting the Data & Privacy of Malaysia Members

Star 8 ("we", "platform", "star8.ws") is an online entertainment and betting platform operating for users in Malaysia. We take our responsibility to protect the privacy and personal data of every member who trusts our platform seriously.

This Privacy Policy sets out in detail how Star 8 collect, process, use, store, and protect your personal information. It also outlines your rights as a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010.

This policy applies to all ways in which you interact with Star 8 — whether through our website at star8.ws, mobile platform, online games (slots, live casino, fish shooting, poker), Sports Betting (Malaysia Super League, EPL, badminton, e-sports), or through our communication channels such as live chat and support email.

If you do not agree with any aspect of this Privacy Policy, please discontinue use of our platform and contact us to request account closure.

Star 8 only collects data necessary for the specific purposes stated in this Privacy Policy. The following are the categories of data we collect:

Star 8 collect your personal data through several different methods:

• Direct Registration: When you complete the Star 8 account registration form, you voluntarily provide basic information such as your name, phone number, and email address.
• Identity Verification (KYC): To comply with anti-money laundering legal requirements, we may request identity documents (MyKad or Malaysian passport) for additional verification.
• Financial Transactions: Financial data is collected automatically when you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u / CIMB Clicks), or when you submit a withdrawal request.
• Platform Usage: Activity data such as games played, total bets, session duration, and navigation preferences are collected automatically through our platform's tracking technology.
• Communications: When you contact Star 8 customer support via live chat, email, or any other channel, the conversation is recorded for quality control and security purposes.
• Cookies: The star8.ws website uses cookies to enhance user experience, analyse traffic, and personalise content. Further details are provided in Section 8.

Star 8 uses your personal data only for legitimate and necessary purposes as follows:

• Account Management: Creating, maintaining, and managing your Star 8 account, including processing logins, password setup, and profile management.
• Payment Processing: Processing deposits from Malaysian e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) and DuitNow/FPX, as well as withdrawals of winnings to your preferred method.
• Identity Verification: To meet legal compliance requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) processes.
• Service Provision: Giving you access to all Star 8 games and services, including slots, Live Casino, Malaysian Super League football betting, e-sports, and jackpots.
• Security & Fraud Detection: Detecting and preventing fraudulent activity, account misuse, and security threats to the platform.
• Service Communications: Sending important notifications relating to your account, transactions, policy updates, and security information.
• Marketing Communications: Sending you relevant Star 8 promotional information, bonuses, and special offers (subject to your communication preferences).
• Platform Improvements: Analysing usage patterns to improve the functionality, user interface, and game library of Star 8.

Star 8 does not sell your personal data to any third party. However, in the following limited circumstances, we may share your data:

• Payment Service Providers: Transaction data is shared with approved payment gateways (Touch 'n Go eWallet, GrabPay, DuitNow, FPX) solely for the purpose of processing your MYR deposits and withdrawals.
• Game Providers: Basic account information may be shared with third-party game providers (such as Pragmatic Play, Evolution Gaming) as required to provide access to their games on the Star 8 platform.
• Legal Requirements: Star 8 is required to share information with Malaysian authorities (such as Bank Negara Malaysia, the Royal Malaysia Police, or courts of law) where mandated by law, court order, or valid legal process.
• AML Compliance: Transaction information may be shared with the relevant regulatory authorities as part of compliance with anti-money laundering laws.

Star 8 implements comprehensive technical and administrative security measures to protect your personal data against unauthorised access, use, disclosure, modification, or destruction.

• Data Encryption in Transit: All data transmitted between your browser and Star 8 servers is protected using 256-bit TLS/SSL protocols.
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using strong encryption algorithms.
• Access Controls: Only Star 8 staff with a legitimate business need are permitted to access member personal data, and all access is logged for audit purposes.
• Continuous Monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Staff Training: All Star 8 staff receive comprehensive data protection training and are bound by strict confidentiality agreements.

While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. You also play a role by keeping your account password safe. Star 8 yours.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and the privacy policy of Star 8, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team Star 8 via email at privacy@star8.ws or via 24/7 live chat. We will respond to your request within 14 business days.

Website Star 8 uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies through your web browser settings at any time. However, removing essential cookies may affect the functionality of the platform. Star 8.

Star 8 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law.

• Active Account Data: Retained for as long as your account remains active or as required for the provision of our services.
• Financial Transaction Data: Retained for a minimum of 7 years as required under Malaysia's financial and taxation laws.
• Identity Verification (KYC) Data: Retained for a minimum of 5 years after account closure in accordance with anti-money laundering requirements.
• Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
• Marketing Data: Deleted within 30 days of your consent being withdrawn.

Once the retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

In some cases, your personal data may be transferred to and stored on servers located outside Malaysia — particularly in connection with international game providers that supply slots, Live Casino, and other games on the platform. Star 8.

• All international data transfers are conducted only to countries or parties that provide an adequate level of data protection.
• Star 8 ensuring that appropriate data transfer agreements are in place before any data is transferred outside Malaysia.
• Overseas service providers who receive your data are contractually bound to protect it to a standard equivalent to or exceeding Malaysia's PDPA requirements.

Star 8 strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors.

Star 8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

• Any material changes will be communicated to members via their registered email address or an in-account notification on Star 8 at least 14 days before the changes take effect.
• The "Updated" date at the top of this page will always reflect the latest version of this policy.
• Continued use of the platform Star 8 after the changes take effect means you accept the amended policy.
• We encourage you to review this page regularly to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Star 8 handling your personal data, please contact us through the following channels:

If you are dissatisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia which is the PDPA regulatory authority in the country.